Privacy Policy
How we collect, use and protect your personal information.
Last updated: January 2025. BBQ Pods Jordan ("we", "us", "our") is committed to protecting your personal information. This policy explains what data we collect, why we collect it, and how we keep it safe.
1. Information We Collect
We collect information you provide directly, including: name, email address, phone number, delivery address, and enquiry details when you contact us or request a quote. We also collect standard server log data (IP address, browser type, pages visited) for security and analytics purposes.
2. How We Use Your Information
We use your data to: respond to your enquiries, process and fulfil your order, arrange delivery and installation, send you relevant updates about your order, and improve our website and services. We do not sell or rent your personal information to third parties.
3. Sharing Your Information
We may share your information with trusted third-party service providers who assist us in operating our business (e.g. delivery partners, payment processors), under strict confidentiality agreements. We may also disclose information if required by law.
4. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Customer order records are typically kept for 7 years for legal and accounting purposes.
5. Your Rights
You have the right to access, correct, or delete your personal data held by us. To exercise these rights, contact us at sales@bbqpods.net. We will respond to all requests within 30 days.
6. Cookies
Our website uses cookies to enhance your browsing experience and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.
7. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All online transactions are encrypted using SSL technology.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at sales@bbqpods.net or call 079XXXXXXX.